Policies
Delivery & Terms
Singapore delivery only. Last updated May 2024.
Framier delivers within Singapore only. Customers are responsible for ensuring that items can fit through doors, staircases, passageways, and lifts before ordering. Product dimensions are shown on product pages and invoices where available. All orders are packed for safe transit and handled by professional delivery partners.
Delivery Types
Parcel Delivery
Applies to accessories and homeware. Delivered to the customer's door.
- • Does not include unpacking, assembly, or installation
- • Customer may receive tracking or scheduling details
- • Items left at doorstep at customer's own risk
- • Rescheduling fees may apply on failed delivery
Bulky Furniture Delivery
Applies to furniture such as bed frames.
- • Includes moving into room of choice
- • Unpacking, assembly, installation & rubbish removal
- • Framier will contact you to schedule delivery
- • Free reschedule with 5+ working days notice
- • Reschedule fee within 5 days: 10% (under S$500) or S$100 (S$500+)
Delivery Fees
Free standard delivery for orders S$300 and above. Includes delivery during non-peak slots into room of choice and full assembly, except accessories and items where stated otherwise.
Peak Hour Delivery
Peak delivery slots (e.g. weekends) may be available at an additional fee, subject to availability.
Peak hour delivery does not apply to parcel deliveries.
Peak delivery fees are not refunded if the customer later reschedules to a standard slot.
Carry-Up Service
Required when there is no direct, unobstructed lift access. Applies to furniture carried above ground floor or through stairs.
Fee: S$20 per item per non-lift-accessible level. Maximum 3 storeys/flights.
Customer should notify Framier at least 3 business days before delivery.
Framier may refuse carry-up for items above 80kg or unsafe situations.
Disposal Service
Available for old furniture being replaced by a new Framier item (like-for-like category only).
- • Medium item: S$50 per item
- • Large item: S$100 per item
Request by email with order number, at least 3 business days before delivery.
Disposal may be rejected if item cannot fit in lift, is infested, exceeds 80kg, or is requested last minute.
Hazardous Situations & Access
Framier may refuse delivery if reasonable access is unavailable or unsafe. Customers are responsible for confirming measurements and building access.
If delivery is cancelled due to access or hazard issues, items may be returned/restocked and refund may exclude delivery/rescheduling fees.
Receiving Your Order
Customer or appointed representative must inspect items before the delivery team leaves. Damage must be reported immediately and noted on the delivery order.
Once delivery is accepted and signed, later claims may be rejected. Email photos/videos and defect details to info@framier.sg.
Framier aims to respond within 2 business days. Repair or replacement at Framier's discretion.
Other Policies
Incorrect Address
If delivery fails due to incorrect address, rescheduling fee applies: 10% for orders under S$500, or S$100 for orders S$500 and above.
Not Present to Receive
Bulky furniture will be returned if customer is absent. Rescheduling fee applies as above.
Building Restrictions
Customer must check and comply with condo, office, or building delivery restrictions. Customer is responsible for building deposits and permissions.
Free Storage
Up to 2 weeks free storage from estimated delivery date. After 2 weeks: 5% of item value per week, subject to GST.